速卖通平台的卖家和买家一般都是通过站内信来沟通,那么面对不同的情况,需要发送不同的站内信,但是很多新手卖家没有经验,不清楚速卖通站内信怎么写,为了帮助大家解决这个问题,我整理了一些站内信模板,赶紧去看看吧!

 站内信处理的基本原则

 1、批发的站内信消息优先处理。抓住一个老客户,有时候可以顶你一天的销售额,要把更多的精力放在批发订单上,争取拿下批发订单。

 2、如实回答,切勿忽悠。客户询问产品的相关功能,知道就是知道,不知道就是不知道,不确定就说不知道,一旦你说了可以支持,结果买回去用不了,速卖通纠纷退全款,妥妥的。(客户要懂产品+物流+销售等等)。

 站内信分类及具体方法:

 1、产品问题

 问外观相关(尺寸,颜色等)

 Dear Valued Customer

 Thanks for your great interest in our items , We are glad to tell you that this model we have 4 colors : Black , Green , Blue , Red , and all the color in stock , you can directly place the order in my store .

 Once we receive the payment from your side , we will arrange the shipment for you ASAP

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 询问是否有库存

 Dear Valued Customer

 Thanks for your great interest in our items , In fact this is a really new item in the market , We just sell out , so the new stock will arrive in 2 weeks ,But you can place an order first in my store , Once we have new stock , We need send all the orders according to Order Date, early orders , we need ship it fast .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 询问产品功能

 Dear Valued Customer

 Thanks for your great interest in our items ,it can connect with two device at the same time , But we have tested it , When you connect with one headphone,the sound quality would be much better .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 询问产品折扣(利润高可以考虑折扣)

 Dear Valued Customer

 Thanks for your great interest in our items , Since you are already my VIP Customer , we just apply the discount $ 2 for you for this item from my company .

 After you place the order , pls donot pay it first , Try to leave me message , so we will change the price to $** for you , and then let you finish the payment .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 询问产品批发

 Dear ****

 Thanks for your great interest to my items , In fact your are already my VIP price , before you have bought many times in my store , so i just apply the VIP price for you from my company , Also we have our own factory So we can arrange it fast for you .

 Each we can sell u only $**, So ** pcs price is $ ** , And i confirm it with my shipping company , you need pay the TNT shipping fee $**, so **pcs total price is $ **, when u place the order ,do not pay first , leave me message let me change the price for you , after i change , i will tell u pay ,and priority to send your order.

 If you have any questions, please feel free to contact us wait your kindly reply , thanks

 2、物流问题

 询问发货时间

 Dear Valued Customer

 Thanks for your order ,In fact we have received your money , Usually my company QC need test it carefully before we shipping , Because we need guarantee better quality and well package for you .

 Totally we need arrange your package within 2 days , Never worry that , Once we shipped , we need update the tracking number for you , and give you the racking website , so you can know your package where it is going on .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 询问是否支持本地配送

 Dear Valued Customer

 Thanks for your great interest to my items , This items we have many in stock in Russian Warehouse , We can ship it for you directly from Russian Warehouse , So you can receive it really fast .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 运送时效(小包)

 Dear Valued Customer

 Thanks for your great interest to my items , Usually we send it to you by AliExpress Standard Shipping , This is Aliexpress Official Shipping Way , According to my experience , it will take 3~4 weeks to your local place .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 3、售后问题

 质保时间(1年)

 Thanks for your great interest to my items , All the items in my store my company QC have tested it carefully , and we can provide you the guarantee for 1 year .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 支持本地退货

 Dear Valued Customer

 Thanks for your order , In fact you can see we support domestic return in Russian , If you receive the parcel donot like it , you can return it to Aliexpress Russian Warehouse within 7 days .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 海外仓选择不了

 Dear Valued Customer

 Really sorry for the inconvenience , Just because we have set some remote area from Moscow , Cannot ship it from Russian Warehouse , For long address from Moscow is easy to lose the package , also buyer need pay high shipping fee , so you cannot choose ship it from Russian Warehouse .

 If ok hope you can understand it , and place order from China , Best wish

 希望今天分享的这些站内信模板对大家有一些帮助!不管是想要通过站内信来打动买家下单购买,还是通过站内信处理好店铺的售后服务,都需要注意自己的话术,以免引起对方的误会,导致出现投诉哦!